Privacy Policy — How techck Protects Your Personal Data

1 Information We Collect

When you register and use the techck platform, we collect personal information in the following categories:

Identity and Contact Information

Financial and Transaction Information

Technical and Usage Information

We also collect information you voluntarily provide when contacting our support team, submitting a complaint, or responding to any platform surveys. In all cases, you are informed at the point of collection what data is required and why.

2 How We Use Your Information

techck processes your personal data for the following specific purposes:

• Creating and managing your player account and verifying your identity in accordance with our KYC obligations.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods.
• Providing access to sports betting, live casino, slots, and other gaming services available on the techck platform.
• Delivering customer support through our 24/7 English-language support team.
• Monitoring activity for responsible gaming purposes, including identifying players who may need assistance managing their gaming behaviour.
• Detecting, investigating, and preventing fraud, money laundering, and other prohibited activities.
• Sending account-related communications such as transaction confirmations, security alerts, and material policy updates. These communications are operational in nature, not marketing.
• Complying with applicable legal and regulatory obligations.
• Improving and maintaining the platform's technical performance and security posture.

techck does not use your personal data to build advertising profiles or to target you with third-party marketing materials without your explicit consent.

3 Legal Basis for Processing

techck processes your personal data on the following legal grounds:

• Contractual necessity — processing required to provide the services you have registered for, including account management, betting, and payments.
• Legal obligation — processing required to comply with applicable laws, including identity verification, anti-money laundering checks, and responsible gaming requirements.
• Legitimate interests — processing carried out for fraud prevention, platform security, and internal analytics that do not override your fundamental rights.
• Consent — where you have provided explicit consent for specific optional processing activities, such as receiving promotional communications from techck.

Where processing is based on consent, you have the right to withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

4 Sharing Your Information

techck may share your personal data with carefully selected third parties in the following circumstances:

• Payment processors — bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other payment partners receive transaction data necessary to process your deposits and withdrawals.
• Identity verification providers — third-party KYC and document verification services receive identity documents solely for the purpose of verifying your age and identity.
• Game content providers — providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session-level data necessary to deliver their game content.
• Fraud and security services — data may be shared with fraud detection and cybersecurity partners to protect the platform and its players.
• Legal authorities — techck will disclose personal data to law enforcement or regulatory authorities where required to do so by applicable law or court order.

All third-party service providers engaged by techck are contractually required to handle personal data securely and to use it only for the specific purposes for which it was shared. techck does not permit third parties to use your data for their own independent marketing purposes.

5 Cookies and Tracking Technologies

The techck platform uses cookies and similar tracking technologies to deliver and improve our services. Cookies are small data files stored on your device when you visit the platform. techck uses the following types of cookies:

• Essential cookies — required for the platform to function correctly, including maintaining your login session and remembering your preferences during a visit.
• Analytics cookies — used to understand how players navigate the platform, which pages are visited most frequently, and how performance can be improved. Analytics data is aggregated and does not identify individual players.
• Security cookies — used to detect and prevent fraudulent activity, including unusual login patterns or suspicious transaction behaviour.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of certain platform features. techck does not use third-party advertising cookies or behavioural tracking technologies for ad targeting purposes.

6 Data Retention

techck retains your personal data for as long as your account remains active and for a defined period thereafter, as required to meet our legal, regulatory, and operational obligations. Specific retention periods applicable to different categories of data are as follows:

• Account registration and identity records are retained for a minimum of five years following account closure, in accordance with standard financial record-keeping requirements.
• Transaction and betting records are retained for a minimum of five years from the date of each transaction.
• Customer support communications are retained for three years from the date of the interaction.
• Technical logs (IP addresses, session data) are retained for up to twelve months for security and fraud detection purposes.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised. Anonymised data that can no longer be linked to an identifiable individual may be retained for analytical purposes beyond these periods.

7 Your Data Rights

As a techck player, you have the following rights in relation to your personal data:

• Right of access — you may request a copy of the personal data techck holds about you.
• Right to rectification — you may request that inaccurate or incomplete personal data be corrected.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction — you may request that processing of your data be restricted in certain circumstances, such as while a dispute is being resolved.
• Right to object — you may object to processing carried out on the basis of legitimate interests, including profiling, where your individual circumstances justify this.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting prior processing.

To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". techck will acknowledge your request within 48 hours and will respond substantively within 30 days. Some requests may require identity verification before they can be processed.

8 Security Measures

techck implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our security framework includes:

• SSL/TLS encryption for all data transmitted between your device and the techck platform.
• Encrypted storage of sensitive personal and financial records on our servers.
• Strict role-based access controls ensuring that only authorised personnel can access personal player data.
• Regular security assessments and vulnerability reviews of platform infrastructure.
• Two-factor authentication options available for player accounts to reduce the risk of unauthorised access.
• Automatic session timeout for inactive accounts to prevent unauthorised use of unattended devices.

While techck takes all reasonable steps to protect your data, no internet-based service can guarantee absolute security. We encourage players to use strong, unique passwords for their techck accounts and to contact support immediately if they suspect their account has been compromised.

9 Children and Minors

The techck platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age. If techck becomes aware that personal data has been collected from a person under the minimum age, that data will be deleted promptly and the associated account will be closed.

If you believe that a minor has registered on the techck platform, please contact us at [email protected] so that we can investigate and take appropriate action without delay.

10 Changes to This Policy and Contact

techck reserves the right to update this Privacy Policy at any time. The most current version will always be published on this page, and the "Last Updated" date at the top of the page will reflect the date of the most recent revision. For material changes, registered players will be notified via the platform or by email to their registered address.

If you have any questions, concerns, or requests relating to this Privacy Policy or how techck handles your personal data, please contact our support team. Support is available 24 hours a day, 7 days a week, in English. Email: [email protected] (plain text only — this address is not a clickable link).