Responsible Gaming — Your Wellbeing Comes First

1 Age Restriction — 21+ Only

techck strictly enforces a minimum age of 21 years for all registered players. This is not simply a policy requirement — it reflects our genuine commitment to protecting young people in Bangladesh from the potential harms of gambling.

All new accounts are subject to age verification as part of our standard KYC (Know Your Customer) process. Players who cannot confirm they are 21 or older will have their accounts suspended and any funds returned. If you suspect that a minor has registered on techck, please contact us at [email protected] immediately so we can investigate and act without delay.

• Minimum age to register and play: 21 years.
• Age verification required before first withdrawal.
• Accounts flagged as potentially underage are suspended pending review.
• techck does not direct any marketing materials toward individuals under 21.

2 Deposit Limits in Detail

techck's deposit limit feature lets you set a ceiling on how much you add to your account balance within a defined time window. Limits can be set as follows:

• Daily limit — maximum total deposits within any 24-hour rolling period.
• Weekly limit — maximum total deposits within any 7-day rolling period.
• Monthly limit — maximum total deposits within any 30-day rolling period.

When you request a deposit limit, it takes effect immediately. If you wish to lower your existing limit, the reduction applies straight away. If you wish to raise or remove a limit, a mandatory 24-hour cooling-off period applies before the change becomes active. This built-in delay gives you time to reconsider before increasing your exposure.

Deposit limits apply to all payment methods available on techck, including bKash, Nagad, Rocket, and Upay. To set or modify a limit, contact our support team at [email protected].

3 Self-Exclusion Policy

Self-exclusion is techck's strongest player protection measure. It is designed for players who recognise that gambling has become, or is at risk of becoming, a serious problem. When you self-exclude:

• Your techck account is closed and you cannot log in during the exclusion period.
• Any remaining account balance is returned to you via your original payment method.
• You will be removed from all marketing communications for the duration of your exclusion.
• You cannot create a new techck account during the exclusion window.
• The exclusion period cannot be reversed or shortened once activated.

Self-exclusion durations available at techck are: 6 months, 1 year, 2 years, 5 years, and permanent. Permanent self-exclusion is irreversible and results in full account closure with no possibility of re-registration.

To initiate self-exclusion, please contact our support team at [email protected] with the subject line "Self-Exclusion Request". The request will be processed and confirmed within 24 hours. We treat all self-exclusion requests with absolute discretion and without judgment.

4 Protecting Vulnerable Players

techck takes its responsibility toward vulnerable players seriously. Our customer support team is trained to identify signs of gambling harm and to respond with care, empathy, and appropriate action. If a player's behaviour or communication suggests they may be experiencing distress or losing control of their gambling, our team may proactively make contact to check in and offer support tools.

Players who identify as vulnerable — including those recovering from a previous gambling problem — are encouraged to use our self-exclusion or time-out features as a precautionary measure. We also recommend that players in recovery discuss their situation with a medical professional or mental health counsellor, as techck's tools are designed to complement, not replace, professional support services.

5 Gambling and Financial Wellbeing

techck strongly advises all players to treat gambling as a form of entertainment with a defined, affordable budget — not as a source of income, a savings strategy, or a way to recover financial losses. The outcomes of casino games and sports betting are inherently uncertain, and no betting system or strategy can guarantee consistent profits.

Before you deposit, we recommend that you decide in advance the maximum amount you are prepared to lose and treat that amount as the cost of your entertainment — similar to a cinema ticket or restaurant meal. If you reach that limit during a session, stop playing for the day. Never borrow money, use credit, or spend funds set aside for household expenses on gambling.

• Set a strict entertainment budget before each session and stick to it.
• Never gamble with money you cannot afford to lose.
• Do not use bKash or Nagad mobile banking funds reserved for rent, food, or utilities.
• Avoid gambling when you are under emotional stress, feeling depressed, or have been drinking alcohol.
• Take regular breaks — even when you are winning.